Shipping & Returns

Shipping & Returns Policy

At Luxetechno, we are committed to providing a seamless shopping experience from start to finish. Below you will find detailed information about our shipping policies, costs, delivery times, and our clear and hassle-free return and refund policies.

Shipping Policy

Shipping Options & Costs

  • We offer several shipping options to cater to your needs:
    • Standard Shipping: Delivery within 5-7 business days. Costs vary based on the destination and weight of the package.
    • Expedited Shipping: Delivery within 2-3 business days. Additional costs apply.
    • Overnight Shipping: Next business day delivery. Additional costs apply.
  • Shipping costs are calculated at checkout based on the chosen shipping method, destination, and weight of the items.

Free Shipping

  • We offer free standard shipping on orders over €100 within Europe. This promotion is automatically applied at checkout.

International Shipping

  • We ship to many countries across Europe. International shipping costs and delivery times vary based on the destination. Please check our shipping calculator at checkout for specific rates and times.

Order Processing Time

  • Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through our Order Tracking page or directly on the carrier’s website.

Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or destination. These restrictions will be noted on the product page.

Delivery Times

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day
  • International Shipping: Varies by destination (typically 7-14 business days)

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, weather conditions, or carrier issues.

Returns & Refunds Policy

30-Day Return Policy

  • If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Return Process

  1. Initiate a Return: Contact our customer service team via email at returns@luxetechno.com or call 1-800-LUXE-TECH to initiate the return process. Provide your order number and reason for the return.
  2. Receive Return Instructions: Our team will provide you with return instructions, including a return shipping label if applicable.
  3. Package and Ship: Securely package the item(s) and include the original packing slip. Attach the return shipping label and send the package to the address provided.
  4. Receive Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds are typically processed within 5-7 business days and will be issued to the original payment method.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.

Non-Returnable Items

  • Certain items are non-returnable, including:
    • Gift cards
    • Downloadable software
    • Items marked as final sale
    • Personal care items (e.g., headphones, earbuds) once opened

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs.

Exchanges

  • We offer exchanges for items of equal or lesser value. To initiate an exchange, follow the same steps as for a return and indicate that you would like an exchange.

Refunds

  • Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s). You will receive a confirmation email once the refund has been processed.

International Returns

  • For international returns, customers are responsible for return shipping costs, including any customs duties or taxes. Please contact our customer service team for assistance with international returns.

Contact Us

  • If you have any questions or need assistance with your return, please contact our customer service team:

Thank you for choosing Luxetechno. We are committed to providing you with the best customer service and support. If you have any further questions or need assistance, please do not hesitate to contact us.